control, and validation (RCV) of services and service delivery. The main
focus of this course is on the operational-level process activities and
supporting methods and approaches to executing these processes in a
practical, hands-on learning environment. This course includes lecture,
exercises, and scenario-based exam questions to increase your
understanding of the core disciplines of ITIL best practices and
position you to successfully complete the associated exam. The exam will
be offered on the last day of the course at 1:00 pm.
The main process focus areas of this course include:
Service asset and configuration management (SACM)
Change management
Change evaluation
Release and deployment management
Service validation and testing
Request fulfillment
Knowledge management
Please
note: The ITIL Foundation certification is required to take the exam at
the end of class. Proof of certification must be provided no later than
the first day of class.
Certification:
ITIL Intermediate Qualification: Release, Control, and Validation
Thousands
of students have achieved ITIL certifications with the help of our
training. We're so confident in our ITIL training, we guarantee your
success on the Intermediate ITIL exams or your money back. Visit
www.globalknowledge.com/itilguarantee for details.
Did You Know?
This
class is available in our Virtual Classroom -- live online training
that combines premium skills development technologies and expert
instructors, content, and exercises to ensure superior training,
regardless of your location.
What You'll Learn
Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
Importance of ITIL Release, Control, and Validation while providing service
How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
Measure ITIL Release, Control, and Validation
Importance of IT Security and its contributions to ITIL Release, Control, and Validation
Technology and implementation considerations surrounding ITIL Release, Control, and Validation
Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
Who Needs to Attend
IT operations, technical, or IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Prerequisites
ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, it is recommended that you review
the 2011 editions of the ITIL publications Service Operation (ISBN
9780113313075) and Service Transition (ISBN 9780113313068) and complete
at least 12 hours of personal study
Follow-On Courses
ITIL® Service Lifecycle: Service Transition
ITIL® Service Lifecycle: Service Operation
ITIL® Service Capability: Service Offerings and Agreements
ITIL® Service Capability: Operational Support and Analysis
ITIL® Service Lifecycle: Service Strategy
ITIL® Service Lifecycle: Service Design
ITIL® Service Lifecycle: Continual Service Improvement
ITIL® Service Capability: Planning, Protection, and Optimization
ITIL®: Managing Across the Lifecycle
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
ITIL® Certifications